Rethinking the Data Onboarding Experience in HR Tech with AI-Enhanced Imports

Human resource (HR) teams worldwide increasingly turn to HR information systems (HRIS) to manage employee data, automate tasks, and make informed decisions. This shift to cloud-based HR software has created a booming market for technology providers.

At the same time, as data volume and complexity increase across industries, importing customer data from multiple sources and formats demands valuable time and resources on the provider's side—often limiting their ability to scale customer onboarding.

To overcome this challenge, forward-thinking HRIS providers leverage AI-enhanced automation. By streamlining manual data imports, they efficiently onboard clean customer data for faster user activation. Discover how nuvo can help you unlock this potential.

Simplify data imports with AI-enhanced automation

Integrate a self-service data importer into your software to effortlessly clean and import data from any source and format. Your users will thank you for having their data ready in no time.

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Manual data imports often create a bottleneck in customer onboarding

For any growing HR tech company, activating users quickly after signing a new customer is key for driving adoption rates. To start onboarding, customer success (CS) managers or onboarding specialists take on importing the customer's data into their system.

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This is how the data onboarding process typically works:

• Customers send data from legacy HR systems. Each company manages data in a specific format that can’t always be fully processed via API. That’s why teams must often reformat it manually to fit their system’s pre-defined template.
• In-house data importers lack visibility into errors. After reformatting, the teams try to upload the data, but their custom import tool prevents the upload by flagging hundreds of errors—without suggesting how to resolve them.
• Addressing data anomalies involves back-and-forths with customers. The teams contact the customer to fix data errors and request missing information, which can take days to weeks.
• Developer resources must be reallocated to resolve import issues: The CS team eventually asks developers for help with the data import, but the engineers’ limited industry understanding creates team-wide feedback loops that delay progress.

This inefficient, error-prone process is so widespread that many HRIS companies overlook its shortcomings. With little attention to the time and resources it consumes, they often miss opportunities to implement more effective solutions.

Breaking down the cost of manual data onboarding

Imagine a fast-growing HRIS company onboarding customer data manually. With 80 customers and a 7% average monthly growth rate, they add about 6 new customers each month—a trend that continues to gain momentum.

To calculate the cost of their manual data onboarding approach, let’s assume a moderate data set that typically takes 24 working hours over two weeks. Over a year, the company will have onboarded 180 customers.

This means they will invest 4,320 working hours in data onboarding. An hourly rate of €30 amounts to €130,000 spent on a time-consuming, error-prone process that limits growth.

Streamlining data imports with AI-enhanced automation

This example calls for a strategic shift to AI-enhanced automation for fast data imports. By combining automation with AI, a data onboarding solution creates a seamless import experience for both technology providers and their customers.

Integrating a self-service data importer into your ecosystem can free up time and resources for more impactful initiatives—enabling your business to thrive in the competitive HR tech landscape while others may struggle to adapt to evolving needs.

With a dedicated data importer in your tech stack, you can drive powerful outcomes:

• Reduce customer onboarding time: Automated data imports significantly shorten customer onboarding—ensuring new users access your product more quickly.
• Smoothly import diverse datasets, regardless of format and size: A robust importer can accommodate various data formats and structures—making it easy to upload customer data in your system’s specific format.
• Enhance data quality with fewer errors: Automated data validation, coupled with AI-led data cleaning, reduces errors and enhances quality—helping teams ensure the integrity of employee information more quickly and efficiently.
• Empower customers with self-service imports: With improved workflows and data quality, HRIS providers can empower their customers to import data independently—enhancing the overall customer experience.

Forward-thinking HRIS providers trust nuvo for fast data imports

You can take advantage of all these benefits—and more—with nuvo, a German-based data onboarding technology provider. nuvo’s AI-powered Data Importer SDK brings innovation to the market by quickly learning your preferences from the first import.

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With nuvo Data Importer SDK, you can rest assured that:

• You will easily manage complex data with maximum accuracy, reducing manual formatting to the barest minimum.
• Your developers won’t have to deal with messy data imports and will have more time to develop the core product further.
• With automated workflows and self-service data imports, your CS team will be able to focus more on supporting customers.
• Your imported data stays safe and secure as it’s managed directly in the browser on the end-user side—not on external servers—until the import process is complete.

With these benefits in mind, the global HR and payroll platform Lano is one of many companies that could deploy data onboarding as a lever for growth by reducing human involvement in data imports.

Previously requiring a full working day, data imports at Lano now only take one hour thanks to nuvo’s Data Importer SDK—an impressive time saving of 90%.

"Where data imports used to take one full working day, it now only takes one hour."

Anastasia Kuzmina

Payroll Product Lead

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Providing seamless data onboarding experiences with nuvo saves you time and resources for your business while customers access the value of your product from the beginning.

If you’re ready to see how nuvo can transform your data import process, book a call and share your needs with us—our team is here to guide you every step of the way.